We’re really removing the concept of “initiative” from the human species, aren’t we?
See, we decided on Pizza Hut yesterday, for lack of anything more inspiring. Called the local one. They said they were out of thin crusts.
Now, I once held the Domino’s Pizza pizza delivery record for Huntsville, Alabama. (For a week or two. Early adopter.) The pizza guys would take a roughly spherical blob of dough and roll it out. Surely Pizza Hut doesn’t stock its franchises with pre-rolled dough? The logistics seem daunting. But who knows, the transport industry is an unheralded titan of efficiency and innovation.
Anyway. How the heck can you not make a thin crust pizza out of a regular blob of dough? Pull out half a handful and roll that pin, dude! For that matter, if you “ran out” of thick crust you could just smash two thins together.
But I understand. Everything’s a two-edged sword. The upside of corporate franchising is, you can know what you’ll be getting, anywhere. Downside is, there’s no incentive for a low-paid worker to make any accommodation beyond the corporate playbook.
Imagine a family-owned, non-incorporated pizza joint turning down a customer. If Papa caught Junior doing that…WHAP! Upside the head. “Whatsamattawiyou?!”
(Yes, Italian stereotype. But that’s nationalist, not racist. So it’s okay.)
No doubt there are franchise places with employee adaptation. But the day-to-day workers must have “skin in the game”, whether profit-sharing or fear of a familial whap upside the head.